mbi33 Privacy Policy User Data Protection

Scope and Application of This Policy

This Privacy Policy applies to all users who register, browse or use any service provided by the mbi33 platform through our official website. This includes, but is not limited to, account registration, deposits, withdrawals, participation in online slot games, live casino, sports betting, esports betting and fish shooting games.

This policy also applies to any communication between you and the mbi33 customer support team, whether via live chat or email. By using the mbi33 platform, you acknowledge that you have read and understood this policy and agree to be bound by its contents.

Information We Collect

mbi33 collects various types of information depending on your interactions with our platform. The information collected is as follows:

• Identity Information: Full name, date of birth, identification card number (MyKad or passport), gender and nationality during the account registration and identity verification process.
• Contact Information: Email address, mobile phone number and mailing address that you provide when registering or updating your account profile.
• Financial Information: Details of the payment methods used for deposits and withdrawals, including Touch 'n Go eWallet, DuitNow, FPX online banking and cryptocurrency wallet information (USDT, BTC, ETH) where applicable.
• Transaction Information: Records of all deposits, withdrawals, bonuses received and betting activity in your account.
• Technical Data: IP address, browser type and version, device operating system, login and logout timestamps, and session information.
• Behavioural Data: Platform usage patterns, games played and account settings preferences.

mbi33 does not collect sensitive personal information such as biometric data, medical records or religious belief information unless required by the licensing authority.

Purpose of Data Collection and Use

The personal information we collect is used exclusively for legitimate purposes related to the operation of the mbi33 platform, namely:

• Creating and managing user accounts securely
• Processing deposits and withdrawals accurately and promptly
• Verifying user identity to comply with international licensing requirements and prevent fraud
• Providing effective 24/7 customer support in Malay and English
• Sending important notifications related to accounts, transactions and policy updates
• Identifying and preventing fraudulent activity, money laundering and platform misuse
• Meeting legal compliance obligations and regulatory body requirements
• Improving services, user experience and platform security

mbi33 does not use user data for third-party marketing purposes without explicit consent. Any marketing communications sent by mbi33 will relate to our own services and can be unsubscribed from at any time.

Data Sharing with Third Parties

mbi33 understands the importance of user privacy and operates on the principle that personal data is not to be traded. However, there are limited situations where sharing data with third parties is necessary:

• Payment Service Providers: Payment gateway providers and transaction processors working with mbi33 to facilitate deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Game Software Providers: Game studios that supply game content on the mbi33 platform may receive minimal data required for the technical functioning of the games.
• Regulatory Bodies and Law Enforcement: mbi33 will disclose required information when ordered by a competent authority based on valid legal requirements.
• Auditors and Professional Advisers: Audit firms, legal advisers or security consultants who are bound by their professional confidentiality obligations.

In all data sharing cases, mbi33 ensures that the receiving party has adequate privacy protections in place and only receives the data needed for the specified purpose.

Data Storage and Retention Period

mbi33 retains users' personal data for as long as the account is active or as long as needed for the purposes stated in this policy. Transaction data and financial records are kept for a longer period to meet international licensing compliance and audit requirements.

Once an account is permanently closed, mbi33 will delete or anonymise personal data within a reasonable timeframe, except for records that must be retained under legal or regulatory obligations. All stored data is protected using appropriate physical and technical security measures.

Data that is no longer needed will be securely disposed of using data destruction procedures that comply with industry standards to ensure the data cannot be recovered or accessed again.

Cookies and Tracking Technologies

The mbi33 platform uses cookies and equivalent tracking technologies to improve user experience and ensure the platform functions correctly. Cookies are small text files stored on your device that help us remember your preferences and maintain your login session.

The types of cookies we use are:

• Essential Cookies: Required for the basic operation of the platform, such as maintaining login sessions and security settings. These cookies cannot be disabled.
• Functional Cookies: Allow the platform to remember your preferences such as language and display settings to improve your experience.
• Analytics Cookies: Help us understand how users interact with the platform in order to improve our services. Data collected is in aggregated form and does not identify individuals.

You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality of the mbi33 platform.

Data Security

mbi33 continuously invests in security infrastructure to protect user data from unauthorised access, loss, alteration or disclosure. The technical and organisational security measures we apply include:

• 256-bit SSL/TLS encryption for all data communication between users and our servers
• Encryption of sensitive data stored in databases using the latest algorithms
• Role-based access controls with multi-factor authentication for internal staff
• 24/7 security monitoring and intrusion detection systems
• Regular penetration testing by independent third parties
• Regular data backups and a tested disaster recovery plan
• Security awareness training for all staff who handle user data

Although mbi33 takes all reasonable precautions, no system can guarantee absolute security. Users also have a responsibility to keep their account passwords confidential and not share login credentials with any other party.

Cross-Border Data Transfers

As mbi33 operates under an international licence, user data may be processed or stored on servers located outside Malaysia. mbi33 ensures that any cross-border data transfer is carried out with adequate safeguards, including the use of standard data transfer agreements that incorporate appropriate data protection clauses.

mbi33 only works with partners whose data protection standards are equivalent to or exceed the requirements set out in this privacy policy. All third-party vendors that receive mbi33 user data are bound by strict data processing agreements.

Privacy Policy Amendments

mbi33 reserves the right to amend or update this Privacy Policy at any time to reflect changes in operational practices, legal requirements or technological developments. Any material changes will be communicated to users via a prominent notice on the platform or by email to your registered address.

Continued use of the mbi33 platform after the effective date of any amendment is considered your acceptance of the latest version of the Privacy Policy. You are advised to review this policy from time to time to stay informed of our current practices.